Abstract

A web-based platform is use to streamline service operations by integrating service scheduling, queue management, and inventory tracking into a single digital system. The aim of this study was to create a web-based application to facilitate smooth process of service scheduling, queuing and inventory that would streamline and modernize the performance of a salon as an alternative to manually scheduled events and scheduling the process on Facebook that would be more efficient using a digital platform. The system was designed with the help of Prototyping Model that gave a possibility to acquire feedback and refined the system in the process of working with it. Developed using newer web technology frameworks, including HTML, CSS, Bootstrap, JavaScript, PHP, and MySQL, BeautyEase incorporated some important elements like online booking of appointments, queuing management (real-time), managing inventory, automated personnel scheduling, computer-based notifications, and administration dashboard that provided general management. The platform had three key user categories, salon administrator, who managed the services, schedules, queue, and inventory, salon staff, who managed and saw assigned appointments, and customers, who could easily make, manage, and cancel appointments through the platform. According to the assessment of the salon employees, customers, and information technology specialists, the system was extremely admirable with regards to usability, functionality, and the quality of the interface. The results were that BeautyEase had a positive impact on the accessibility of customer services and better operational reliability. The study recommended comprehensive adoption of the system, which should be followed by improvement of the system in the future that can involve encrypted online payment options, live chat features and frequent service provider maintenance to facilitate reliable operation of the system.

Full Article

DOI: 10.56901/UGRJ5392

References

Abdullah, R., Karim, S., & Nur, H. (2025). Stakeholders’ experiences with electronic appointment systems: A qualitative content analysis. BMC Health Services Research, 25, 1–12. https://bmchealthservres.biomedcentral.com/articles/10.1186/s12913-025-12289-5

AgileVision. (2024). What are functional requirements in a software development project? https://agilevision.io/blog/what-are-functional-requirements-in-a-software-development-project/

AltexSoft. (2024). Functional and nonfunctional requirements specification: What they are and when to use each. https://www.altexsoft.com/blog/functional-and-non-functional-requirements-specification-and-types/

Battula, S. S. K. (2025). A comprehensive framework for evaluating the scalability and security of fintech web applications in a cloud-native environment. International Journal of Scientific Research in Computer Science, Engineering and Information Technology, 11(2), 1940–1950. https://doi.org/10.32628/cseit23112567

Bennett, L. (2024, August 13). Prototype model in software engineering. Guru99. https://www.guru99.com/software-engineering-prototyping-model.html

Berger, M. F., Petritsch, J., Hecker, A., Pustak, S., Michelitsch, B., & Kamolz, L.-P. (2024). Paper-and-pencil vs. electronic patient records: Analyzing time efficiency, personnel requirements, and usability impacts on healthcare administration. Journal of Clinical Medicine, 13(20), 6214. https://doi.org/10.3390/jcm13206214

Hidayatullah, P., & Lahallo, J. (2025, July 17). Implementation of web-based barbershop queue system. Jurnal Ilmiah Sistem Informasi, 4(3). https://doi.org/10.51903/fd28fs64

Hirakata, V. N., Oppermann, M. L. R., Genro, V. K., & Reichelt, A. J. (2022). Exploring the Gantt chart as a tool to highlight double report in case series published during the first wave of the COVID-19 pandemic. Systematic Reviews, 11, 155. https://doi.org/10.1186/s13643-022-02050-x

Jonathan, A. J. (2022). Hospital appointment system (Doctoral dissertation, Universiti Tunku Abdul Rahman). http://eprints.utar.edu.my/6615/

Khoo, K. Z. X., & Nurul Aswa Omar. (2024). Online salon appointment and management system of FOREVER18 Hair Salon. Applied Information Technology and Computer Science, 5(2), 331–350. https://publisher.uthm.edu.my/periodicals/index.php/aitcs/article/view/16261

Kittisak, A. (2023, June 1). Challenges and strategies for inventory management in small and medium-sized cosmetic enterprises: A review. International Journal of Information Technology and Computer Science Applications, 1(2), 71–80. https://doi.org/10.58776/ijitcsa.v1i2.30

Koowuttayakorn, S., & Taylor, P. (2022). Usability and motivation study of mobile application for English language proficiency test preparation in Thailand: A case study of TU-GET CBT. LEARN Journal: Language Education and Acquisition Research Network, 15(2), 625–648.

Krishnan, S., & Mohd Yasin, S. (2024). Barber booking mobile application. Applied Information Technology and Computer Science, 5(1), 905–921. https://penerbit.uthm.edu.my/periodicals/index.php/aitcs/article/view/12005

Lemon, M. H. A., Nilu, M. K., Hossain, S. Z., & Karmaker, R. (2024). The impact of usability, security, and service quality on user satisfaction and experience in digital platforms: A correlation study. Journal of Marketing and Consumer Research. https://www.iiste.org/Journals/index.php/JMCR/article/view/62697

Lim, J. J. (2024). Salon management system (By Universiti Tunku Abdul Rahman; Dr. Tan Joi San & Dr. Chan Lee Kwun, Eds.). http://eprints.utar.edu.my/6615/1/fyp_IA_2024_LJJ.pdf

Lim, K. H., & Nawi, R. M. (2023). Development of a web-based application to enhance salon management for L Six Hair Studio. Applied Information Technology and Computer Science, 4(2), 1768–1786.

Lumen Learning. (2023). Lifespan development. LibreTexts. https://socialsci.libretexts.org/Bookshelves/Human_Development/Lifespan_Development_(Lumen)

Mallari, M. L. Z., Guintu, J. S., Magalong, Y. C., & Yap, D. S. (2022, March 7–10). CLIQUE: A web-based queue management system with real-time queue tracking and notification of units for Angeles University Foundation Office of the University Registrar. In Proceedings of the International Conference on Industrial Engineering and Operations Management (Istanbul, Turkey).

Mehta, A. (2023). Responsive web design and its impact on user experience. International Journal of Advanced Research in Science, Communication and Technology, 50–55. https://doi.org/10.48175/ijarsct-9259

Mentsiev, A. U., Engel, M. V., Tsamaev, A. M., Abubakarov, M. V., & Yushaeva, R. S. (2020, March). The concept of digitalization and its impact on the modern economy. In International Scientific Conference "Far East Con" (ISCFEC 2020) (pp. 2960–2964). Atlantis Press. https://doi.org/10.2991/aebmr.k.200312.421

Milosz, M., Borys, M., Milosz, E., & Rejdak, K. (2022). Usability evaluation of health-related applications using heuristic and usability testing methods. Information, 13(3), 130. https://doi.org/10.3390/info13030130

Mishra, S., Kumar, A., & Saini, M. (2025). Software reliability, reusability, and availability. International Journal of Global Research Innovations & Technology (IJGRIT), 3(1(II)), 44–50. https://doi.org/10.62823/ijgrit/3.1(ii).7305

Munoz-Villamizar, A., Santos, J., & Montoya-Torres, J. R. (2020). Applying lean thinking to service processes: A case study in the hospitality industry. International Journal of Lean Six Sigma, 11(1), 135–154.

Nugroho, R. S., Hidayatno, A., & Wibowo, M. A. (2022). Integrated scheduling and inventory control: A systematic approach for SMEs. Procedia Computer Science, 197, 569–577. https://doi.org/10.1016/j.procs.2021.12.091

Oliveira, A. D. A., & Eler, M. M. (2025). Analyzing accessibility, usability, and user experience in mobile apps through user reviews: An extended systematic literature review. Journal on Interactive Systems, 16(1), 641–665. https://doi.org/10.5753/jis.2025.5983

Permatasari, H., Purwanto, E., & Triyono, T. (2023). Analysis of the role of reservation systems in improving customer experience in the salon and spa industry: Literature review. Proceedings of the International Conference on Science Health and Technology, 220–228. https://doi.org/10.47701/icohetech.v4i1.3395

Priya, N., & Noraini, O. (2023). Web-based virtual queue management system (VQMS) for computer service centre. Applied Information Technology and Computer Science, 4(1), 916–934. https://doi.org/10.30880/aitcs.2023.04.01.052

Qing, C. Z., & Wahid, N. (2023). Design and development of a web-based temple appointment system. Applied Information Technology and Computer Science, 4(2), 1635–1654. https://doi.org/10.30880/aites.2023.04.02.092

Rahman, F., & Singh, D. (2024). Design of a booking management system with responsive web appointments to reduce time and improve service quality. ResearchGate. https://www.researchgate.net/publication/380049694

Sahin, S., Gül, Ö., & Cetin, G. (2023). A new mobile-based beauty appointment management application system. GROUP 5 (TR), 104, 100.

Samudra, T. B., & Anggara, A. (2024). Implementation of Android-based salon booking application for customer service optimization. International Journal of Software Engineering and Computer Science (IJSECS), 4(3), 1056–1065. https://doi.org/10.35870/ijsecs.v4i3.3279

Simeon, I. E., & Nlerum, P. (2024). Design and development of a medical appointment and evaluation management model. SSRN. https://ssrn.com/abstract=2734917

Simola, S., Hörhammer, I., Xu, Y., Bärkås, A., Fagerlund, A. J., Hagström, J., ... & Kujala, S. (2023). Patients' experiences of a national patient portal and its usability: Cross-sectional survey study. Journal of Medical Internet Research, 25, e45974. https://doi.org/10.2196/45974

Susanty, A., Hartono, M., & Mufid, A. (2020). Barriers and strategies for inventory management adoption among Indonesian SMEs. International Journal of Productivity and Performance Management, 69(6), 1197–1213. https://doi.org/10.1108/IJPPM-07-2019-0282

T, W. (2021, February 9). PSSUQ (Post-Study System Usability Questionnaire). UIUX Trend. https://uiuxtrend.com/pssuq-post-study-system-usability-questionnaire/#:~:text=The%20PSSUQ%20(Post%2DStudy%20System,System%20Usability%20Metrics)%20in%201988

Taherdoost, H. (2022). What are different research approaches? Comprehensive review of qualitative, quantitative, and mixed method research, their applications, types, and limitations. Journal of Management Science & Engineering Research, 5(1), 53–63. https://doi.org/10.30564/jmser.v5i1.4538

Vlachogianni, P., & Tselios, N. (2023). Perceived usability evaluation of educational technology using the Post-Study System Usability Questionnaire (PSSUQ): A systematic review. Sustainability, 15(17), 12954. https://doi.org/10.3390/su151712954

Wando, C. M. J., & Dzikria, I. (2023). Delivery route estimation on a web-based restaurant delivery system using greedy algorithm. Journal of Information Technology and Cyber Security, 1(1), 31–40.

Woodcock, E. (2022). Barriers to and facilitators of automated patient self-scheduling for health care organizations: Scoping review. Journal of Medical Internet Research, 24(1), e28323. https://doi.org/10.2196/28323

Yeap, A. R. X., & Foozy, C. F. M. (2024). Appointment management system for Elvira True Beauty Salon with two-factor authentication. Applied Information Technology and Computer Science, 5(2), 38–58.

Young, R., Sage, K., Broom, D., Hext, A., Snowdon, N., & Smith, C. (2023). Evaluating the usability of a co-designed power-assisted exercise graphical user interface for people with stroke. Journal of NeuroEngineering and Rehabilitation, 20(1), 95. https://doi.org/10.1186/s12984-023-01207-7